Terms & Conditions

Your Rights
Ragged.co.uk is a UK based company and complies with UK consumer law. This means that shopping with us is safe. You won't get ripped off, you’ll get your clothing and we’ll sort out any problems you have. Our Terms and Conditions do not affect your statutory rights.

You have the right to cancel an order and return any goods that may already have been dispatched, (see Returns for Refund) up to 7 days from receipt. Our returns policy allows 14 days.

Returns
Goods must be returned within 14 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
As we don’t charge postage, the cost of return postage on non-faulty items must be borne by the customer. Proof of postage must be provided in case of dispute.

Postage and Delivery
Deliveries will be free and made by Royal Mail First Class Post unless otherwise specified.
All 'In Stock' orders that are received before 4pm GMT, placed online or ordered by telephone will normally be dispatched the same day.
Any orders received after 4pm GMT or during the weekend will normally be dispatched the following working day. Delivery times vary depending on where the goods are being sent to and the type of service that has been selected.

Pricing
NO VAT - In the UK kids clothing is VAT free.

Credit Card Security
We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.
All sensitive information including credit card numbers is handled by a third party payment system, Paypal. This means we will not store (and do not even have access to) any of your credit card information. We obviously need your name/address telephone number etc.
We use secure servers where information is protected by Secure Sockets Layer (SSL), the industry standard encryption technology. SSL works with Netscape Navigator, Microsoft Internet Explorer, AOL and other browsers. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us so you can order with confidence!

Privacy Policy
We are committed to protecting your privacy. When you make an online order, we need to know your name, e-mail address, credit card billing address, delivery address, credit or debit card number and associated details. This allows us to process and fulfil your orders and to notify you about your order status. We will also require a telephone number in case we need to contact you and for international orders this number may be given to our couriers in order to help with the delivery of your goods. You have trusted us by giving us these details and we promise not to use these details for any other reason other than processing your order or informing you about our own products and services. We will not pass any of your details on to third parties for profit or otherwise. Please Note - We do not store any of your details anywhere on our servers. All sensitive information is handled by paypal.

Product Availability
We update the availability of the entire stock list on a daily basis. Items that are 'Out Of Stock' will be displayed as such. In the rare event of a problem with availability of a product marked 'In Stock', we will contact you. You may then wish to cancel the order or wait until the item becomes available.

Out of Stock Orders
There are times when items become temporarily 'Out Of Stock', and these items are marked as such in the site. If you order an 'Out Of Stock' product, we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you. Your credit card will not be debited until we dispatch the product.

Accuracy of information
We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).

Changes
If we decide to change our Terms and Conditions, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Site Usage
Ragged.co.uk disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Copyright ©

All pictures, material, code, intellectual property and descriptions are the property of ragged.co.uk. It may not be copied or used without the express permission of this company.